Questions

Frequently asked questions

The questions buyers ask in the first email, answered without hedging.

Why are there no prices on this site?
Because a robot's real cost depends on configuration, payload, DOF count, software scope, certification and quantity — often by a factor of three across that range. Published numbers would be misleading. Send the requirement and you get a quotation that reflects your actual configuration.
Are you the manufacturer?
No. We are a sourcing and export partner. Products listed here are developed and built by the manufacturers named on each product page, and images belong to them. Our role is to connect you with the right factory, manage the order and handle the export side.
What certifications do you handle?
CE for Europe, FCC for the United States, RoHS for restricted substances, and UN38.3 documentation plus the correct battery declaration for anything containing a lithium pack. We confirm what already exists with the factory and what has to be produced for your market.
Can you supply academic or research platforms?
Yes. Several platforms on this site originated as university research projects — the Fraunhofer, Caltech, Ben-Gurion University and Harbin Institute of Technology programmes. Access usually runs through an industrial cooperation agreement with the research group rather than a catalogue order.
What is the minimum order quantity?
For standard consumer SKUs it can be as low as one unit for evaluation. For industrial projects, configuration and certification work usually makes an MOQ more sensible — we will tell you honestly when a quantity does not make commercial sense.
How long does delivery take?
Stocked consumer models are days to weeks. Industrial projects run from several weeks for build plus certification to several months depending on integration and destination. We give a realistic range with the quotation rather than an optimistic one.
Do you support private labelling for retail channels?
Yes. Desktop and companion robots are the best fit — branding, retail gift-box packaging, multi-language manuals and app localisation can all be prepared for your channel.
Which countries do you ship to?
We have cleared shipments into Russia, the United States, India, Australia and European destinations. Batteries are the usual constraint, so battery-powered units are planned for UN38.3 and the correct transport class from the start.

Question not answered here?

Ask it directly. If it turns out to be something we cannot do, we will tell you that too.